Refund policy

We want you to be happy with your order. If something is not right, contact us at vitalhabitat.official@gmail.com with your order number and we will help.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or is not what you ordered, email us within 14 days of delivery with your order number and a photo of the issue. We will send a free replacement or give you a full refund. You do not need to send the item back.

Change-of-mind returns

You can request a return within 30 days of delivery. The item must be unused and in its original packaging. Contact us first and we will send you return instructions. Return shipping costs are paid by the customer. Items sent back without first requesting a return will not be accepted.

Refunds

Once a refund is approved, it is issued to your original payment method within 10 business days. Your bank or card company may need extra time to post it.

Order changes and cancellations

Orders can be changed or cancelled before they ship. Email us as soon as possible and we will do our best to help.